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Terms and Conditions

Please read our terms and conditions before placing an order. By purchasing from Duftpearl you are agreeing to the terms and conditions displayed below.

We reserve the right to update these terms and conditions as and when necessary and at any time. If you do not accept any of our terms and conditions, please do not purchase from us.

​Payment

Payment for items must be made at the time of purchase. All payments will be processed via PayPal. 

Ordering

Once your order has been placed we cannot amend it so please make sure that you have added all the items you need into your cart before submitting your order.

Your order may be cancelled by us if:

  • The product becomes unavailable or out of stock.

  • Your payment is unsuccessful.

  • There is an error in the pricing or description of the product.

Shipping

Shipping is within the UK only. All orders are sent via Royal Mail. Handling time for 'in-stock' orders is 1-3 working days Monday to Friday (this excludes bank holidays). If there will be a delay to your order we will contact you to advise you further. Custom made orders will also take longer but you will be advised of the timeframe when ordering.

Cancellations and Refunds Policy

Before returning any items to us please contact us at [email protected] with your reason for return. We will then decide if a return is necessary or if a refund will be processed without the need of returning the goods to us. 

We accept returns on unopened and unused goods in the same condition and packaging as you received them in within 28 days of delivery. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Return postage for these items must be paid by yourself.

Returns must be sent to:

Duftpearl, 20 Alport Avenue, Sheffield, South Yorkshire, S12 4RR

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed to your original method of payment. Please note that refunds can take 3-5 working days to be processed. 

If you wish to cancel your order then please notify us at [email protected] as soon as possible as once your order is shipped you will need to follow the returns procedure as laid out above.

Please be advised that only regular priced items may be refunded, unfortunately sale and reduced items cannot be refunded.

Copyright

All images and products on this page are subject to copyright and cannot be used or passed on in any way.

​Pricing

We review our prices on a regular basis and we reserve the right to change our prices at any time we need to do so.

​Personal Data

We store your personal data for our use only to process your order. Please be ensured that we will never pass your details onto a 3rd party. 

Enquiries

Duftpearl, 20 Alport Avenue, Sheffield, South Yorkshire, S12 4RR

[email protected]

Telephone -  +44 7584 296710

 
 
 
 
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